FAQ

Q: I’m having difficulty ordering. What should I do?
A: You can contact us and we will gladly assist you.
By phone: (323) 540-5692 (Israel)
By e-mail: JerusalemGiftBaskets@gmail.com

Q: I can’t enter more than one shipping address in my order. I am ordering multiple baskets that need to be delivered to different locations.
A: Please e-mail us at JerusalemGiftBaskets@gmail.com with all of your recipients’ information (name of package, name of recipient, address, phone number, message) and we will enter the information into our system.

Q: Where do you deliver? Do you deliver all over Israel?
A: We hand deliver in central Israel, and send all other packages through the Israeli Postal Service.
* please note: We cannot be responsible for incorrect addresses provided to us.

Q: When will the packages be delivered?
A: All Rosh Hashana packages delivered in Central Israel will be delivered by Rosh Hashana (Deliveries begin the week of Rosh Hashana)

All other packages will be sent through the Israeli Post Office.   We cannot guarantee that they will arrive on time but we will do our best.

Q: What are your delivery charges?
A: Each package has an $8.00 delivery charge for Jerusalem & Givat Zeev deliveries.

$14 fee for all other central Israel locations.  $15 for the rest of Israel